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The concept of team communication and collaboration has been in evolution for over a decade. There have been several players, but in reality it’s developed into pretty much a two-horse race—Microsoft Teams and Cisco WebEx Teams.
How Did We Get Here?
Cisco developed their Spark team platform in 2015. Their approach is to provide a platform that integrates a cloud-based voice and video suite that can serve as a customer’s primary communications solution. They have recently rebranded Spark and called it WebEx Teams. WebEx Teams brings together their Spark and WebEx technologies.
Microsoft introduced Microsoft Teams in 2017. It serves as the next evolution to their Skype for Business collaboration solution (and Microsoft Lync before that) and is intended to be their default unified communications solution. Microsoft Teams heavily leverages Microsoft Office 365 and other Microsoft solutions and provides a much tighter integration than before.
Feature Similarities between WebEx Teams and Microsoft Teams
Before we start to dissect the differences between the two offerings, it’s worth noting that Microsoft and Cisco have many features in common. There may be some nuance between the features as they are presented by the two solutions, but they’ll be similar. Both are cloud-only applications without an on-premises option, and neither can be single tenant hosted solutions.
Some of the more meaningful similarities include:
Even though the Microsoft and Cisco solutions are similar, there are also several fundamental differences. At the center of their respective approaches is the fact that they each steer the user towards their rest of their proprietary solutions. Microsoft has had the Skype for Business voice and meeting platform. Microsoft Teams includes a next generation voice platform that is even more tightly integrated with Microsoft Office 365. Whereas Skype for Business had both cloud and premises-based solutions, Teams will only offer cloud-based telephony. Outlook, OneDrive, SharePoint and a host of other Microsoft tools provide the applications within Teams. The Microsoft Calling Plan provides the PSTN services within Teams should you wish to source these services directly from Microsoft. Cisco WebEx Teams leverages Jabber and Cisco’s Unified Communications Manager and Hosted Collaboration Suite platforms. Cisco provides end-to-end encryptions of all WebEx Teams data, and customers can control their own encryption keys. Cisco encryption addresses the transport of data, but not the storage of encrypted data on devices. Cisco also has federation between different organizations using WebEx Teams, while Microsoft doesn’t yet have intercompany federation. Microsoft relies on their Intune mobile device management and encryption at rest and in motion for device security. Microsoft has made the integration of Office 365 a primary mission within Microsoft Teams. The rich and tight integration has made collaboration, access, and storage within Teams a powerful tool when coupled with their messaging, voice, and meeting platforms. Cisco WebEx Teams leverages their meeting apps and a variety of apps and tools from their third-party partners. It’s important to note that Cisco users will still need productivity tools (i.e. Microsoft Office 365, Google, etc.) coupled with WebEx Teams. This is one area where Microsoft Teams is the clear winner. Microsoft Teams allows you to edit office files directly within the application, while in Cisco WebEx Teams you can only view files. If you already have an Office 365 for Business plan, Microsoft Teams is free. The cheapest plan including Microsoft Teams is $5/user/month (Business Essentials), though of course there are some limitations for add-on licensing with Business Premium. If you want to add PSTN voice services, then you’ll need an Office 365 Enterprise license (starting at $8/user/month). The PSTN voice services do add to the price and require other licenses. Cisco offers several different licensing bundles but know that you will be paying for the full features of WebEx Teams with each. Drivers quancom motherboards. You get WebEx Teams with a WebEx Meetings subscription, which start at 13.50/user/month. Calling services add-ons will also add onto this price, similarly to the Microsoft model. It’s also worth mentioning that both Microsoft Teams and Cisco WebEx Teams offer free versions of these services with limited—but still pretty impressive—functionality included. Microsoft is making Microsoft Teams the focus of their unified communications offering. They’ve made it clear that Skype for Business will eventually be phased out and telephony will be though Teams. At present, you can maintain your Skype for Business environment, but once true feature parity is achieved between Skype for Business and Microsoft Teams, they’ll expect all clients to migrate to Microsoft Teams. Cisco’s WebEx Teams is really designed as the next generation collaboration solution for those with an existing investment in Cisco voice and video endpoints. WebEx Teams is part of the Cisco portfolio. It’s a well-integrated solution with their existing WebEx Meetings offering and their on-premises voice technologies. There are a range of other differences I’ll mention that aren’t significant when it comes to comparing the collaboration features. Security – Cisco uses third-party telco and cloud services and doesn’t manage those locations directly. Microsoft has their own cloud and controls the physical security on their fibers. Service Availability – Based on what I could find, Microsoft offers Teams voice calling in approximately 181 countries. Cisco WebEx Teams calling is in roughly 70 countries. Both are clearly multinational solutions. Audio conferencing with WebEx is in 45 countries, and Microsoft conferencing is in over 90 countries. Federation – Another important note is that neither Cisco WebEx Teams nor Microsoft Teams will federate with one another. It is not currently possible for an organization to integrate a Microsoft Teams environment with a Cisco WebEx Teams environment. The two platforms will not work with one another. You can either run them in parallel (which isn’t practical) or choose one to standardize on. Both Cisco and Microsoft have excellent team collaboration applications. What it boils down to is a fundamental question of your current IT investments. Those organizations that have committed to Cisco voice will most likely want to focus on WebEx Teams. If your organization has focused on Microsoft Tools and Office 365, then Microsoft Teams is a natural fit. The high level of integration, coupled with Teams being free in most cases, makes it beyond compelling. If you don’t have a focus on either vendor and are looking to migrate from an old phone system, then you’ll want to conduct a needs analysis and compare the results to the features of each vendor’s offerings. Both vendors are represented by excellent partners. Find a Cisco and Microsoft partner that specializes in Voice and Collaboration in your geography and engage them to help with determining what’s best for you. Tim Krueger, PEI This is an example error message: When you click the error, you'll see a more detailed message, typically including a suggested fix. Error Code Message Fix For SSO environments, start a new session in the Phone Service settings. For non-SSO environments, open Phone Service settings and sign in again.Differences Between WebEx Teams and Microsoft Teams
Telephony
Security
Productivity
Price
Teams Free Version Feature Comparison Chart
Microsoft Teams FreeOffice 365 Business PlansOffice 365 Enterprise PlansPriceFreeStarts at $5/user/month annual commitmentStarts at $8/user/month annual commitmentGuest Access✓✓✓User limit300300No User limit140+ integrated apps and services✓✓✓File Storage2GB/user and 10 GB of Shared Storage1TB/user1TB – Unlimited storange per user (varies by plan)1:1 and group online audio and video calls✓✓Webex Phone Number
✓Channel Meetings✓✓✓Screen Sharing✓✓✓Scheduled Meetings✓✓Webex Phone Codes
Meeting Recordings✓✓
Audio Conferencing and CallingAvailable with Add-onsAvailable in more than 150 countries and 44 languages✓✓vWebEx Teams Free Version Feature Comparison Chart
Webex Teams Phone Services Login
Direction
Other Differences
Install Webex Teams
So…What to Do?
Unknown = 1 Unknown Error: 1000:1 UnknownStartFeatureSetFailure = 2 Sign into your account to use your phone services. Error: 1000:2 FeatureSetNotProvisioned = 3 Sign into your account to use your phone services. Error: 1000:3 UnknownAuthenticator = 4 Sign into your account to use your phone services. Error: 1000:4 ErrorReadingConfig = 6 Sign into your account to use your phone services. Error: 1000:6 InvalidStartupHandlerState = 7 Sign into your account to use your phone services. Error: 1000:7 InvalidLifeCycleState = 8 Phone service registration failed. Error:1000:8 ConfigChangeSignout = 99 Sign into your account to use your phone services. Error: 1000:99 ConfigChangeReset = 100 Sign into your account to use your phone services. Error:1000:100 InvalidCertRejected = 101 Your connection to the server has been rejected due to an invalid certificate. Error: 1000:101 SSOPageLoadError = 400 Can't load SSO browser page. Try again later. Error: 1000:400 SSOStartSessionError = 500 Failed to start a new SSO session. Try again. Error: 1000:500 SSOUnknownError = 600 Can't load SSO browser page. Try again. Error: 1000:600 SSOCancelled = 601 Sign into your account to use your phone services. Error: 1000:601 SSOWebexCloudError = 602 Failed to start a new SSO session. Try again. Error: 1000:602 SSOCertificateError = 603 Cannot start a new session due to a certificate problem. Contact your administrator. Error: 1000:603 SSOInvalidUserSwitch = 604 Sign into your account to use your phone services. Error: 1000:604 SSOWhoAmIFailure = 605 Failed to start a new session. Try signing into your phone service again. Error: 1000:605 SSOSessionExpired = 606 Your session has expired. Try signing into your phone service again. Error: 1000:606 SSOEdgeConfigNeeded = 607 Sign into your account to use your phone services. Error: 1000:607 InvalidBrowserResponse = 608 Your session has expired. Try signing into your phone service again. Error: 1000:608 CredentialsRequired = 611 Sign into your account to use your phone services. Error: 1000:611 CommonIdentityProvisioningUser = 701 Phone service registration failed. Error:1000:701 ServiceDiscoveryFailure = 1001 Can't find your phone service. Check your phone service preferences. Error: 1000:1001 ServiceDiscoveryAuthenticationFailure = 1002 Incorrect username or password. Error: 1000:1002 ServiceDiscoveryCannotConnectToCucmServer = 1003 Can't communicate with Unified CM server. Check your phone service preferences. Error: 1000:1003 ServiceDiscoveryNoCucmConfiguration = 1004 Can't find your phone service. Check your phone service preferences. Error: 1000:1004 ServiceDiscoveryNoSRVRecordsFound = 1005 Can't find your SRV record. Check your phone service preferences. Error: 1000:1005 ServiceDiscoveryCannotConnectToEdge = 1006 Cannot communicate with the server. Check your phone service preferences. Error: 1000:1006 ServiceDiscoveryNoNetworkConnectivity = 1007 You're not connected to the internet. Check your network settings. Error: 1000:1007 ServiceDiscoveryUntrustedCertificate = 1008 No service discovered due to an untrusted certificate from server. Error: 1000:1008 ServiceDiscoveryPrimaryAuthChanged = 1009 Your administrator has changed your setup. If you lose your connection, you may need to sign into your phone services again. Error: 1000:1009 ServiceDiscoveryNoUserLookup = 1010 Your account configuration is invalid. Contact your administrator. 1000:1010 ConnectionFailedByMRAPolicy = 1100 Phone service failed due to MRA policy setting. Error: 1000:1100 ServiceDiscoveryAuthorizationModeChanged = 1012 Your phone service has been disconnected due to a change in the authorization mode. Try restarting Webex Teams. Error: 1000:1012 ServiceDiscoveryHomeClusterChanged = 1013 Your phone service has been disconnected because your home Unified CM cluster has changed. Try restarting Webex Teams. Error: 1000:1013
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